Contact
Email: info@emilyqueenstown.com
Phone: +351 925 753 342
Customer care: Monday–Friday
Emily Queenstown is operated by Match Commerce LTD (BRN 80987503), Flat 2304, 23/F Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong.
FAQ
How can I pay for my order?
You can pay securely with the payment methods shown at checkout. All payments are processed over an encrypted connection. See our Payment Methods page.
How do I contact Emily Queenstown?
Our team is happy to help. Email us at info@emilyqueenstown.com or use the form above, and we'll usually reply within one business day.
How can I track my order?
Once your order leaves our warehouse, you'll receive a shipping confirmation email with your tracking number. See Track Your Order.
Can I return an item if I'm not happy with it?
Yes. You have 30 days from delivery to request a return for a refund. Email us at info@emilyqueenstown.com and we'll send you the return instructions. We don't offer direct exchanges – if you'd like a different size or colour, return the item and place a new order. Return shipping costs are paid by the customer.
Can I change my order after placing it?
If you contact us within 24 hours of placing your order, we'll do our best to update it for you.
30-day returns
Not quite right? You can return items within 30 days of delivery for a refund. Return shipping costs are paid by the customer. See our Refund Policy.
Shipping across New Zealand
Every order within New Zealand is shipped with tracking, and you'll receive your tracking number by email. Delivery times and costs are shown at checkout and in our Shipping Policy.
Customer care
Questions about sizing or your order? Email us at info@emilyqueenstown.com and we'll reply as soon as possible on business days.
Secure payment
Pay securely with the payment methods shown at checkout. All payments are processed over an encrypted connection.