Shipping policy

Shipping Policy

Shipping destinations

We currently ship to addresses within New Zealand.

Shipping cost

Standard shipping is free on all orders within New Zealand. Any shipping costs for your order are always shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after your order is placed and payment is confirmed.

Delivery time

Once dispatched, delivery takes 3–5 business days.
Estimated total delivery time: 4–8 business days from the date of your order.
Delivery times are estimates and may occasionally be longer during peak periods, for rural addresses or due to carrier delays outside our control.

Order tracking

When your order ships, you'll receive a shipping confirmation email with your tracking number so you can follow your delivery.

Address accuracy

Please make sure your shipping address is complete and correct. We can't be responsible for delays or non-delivery caused by an incorrect address. If you notice a mistake, contact us as soon as possible and we'll try to update it before your order is dispatched.

Lost or delayed orders

If your order hasn't arrived within 10 business days of the order date, please contact us and we'll look into it with the carrier.

Customs and duties

All orders ship to New Zealand addresses. The price you pay at checkout includes any applicable GST, and you won't be charged additional duties on delivery.

Contact

Emily Queenstown (operated by WeMatch Commerce LLC)
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: info@emily-queenstown.com
Phone: +351 925 753 342